SALES ASSOCIATE - ELECTRONICS (PART TIME)

NEXCOM • Bethesda, MD

16h

About The Position

As a Sales Associate, you represent the company and its brand while helping customers identify products and services that meet their needs. You are expected to learn about the merchandise, explain product features and the company’s purpose in an educational, insightful, and professional manner, and contribute to a positive customer experience. The role calls for an outgoing, service-oriented approach and includes customer service, sales, store organization, inventory processes, and dependable completion of assigned work.

Requirements

• Basic knowledge of products and merchandise.
• Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
• Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to multitask while assisting customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
• Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
• Ability to stand, move, talk, hear, reach, and grab constantly for at least two consecutive hours; occasionally stoop, kneel, crouch, and climb ladders; and lift at least 25 pounds and up to 50 pounds in some departments.
• No experience required.

Nice To Haves

• Retail experience is preferred but not required.
• High school graduation or equivalent is preferred.

Responsibilities

• Proactively engage with customers, ask questions, listen to their needs, and provide premier customer service.
• Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
• Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
• Maintain the appearance of the store.
• Cross-sell and upsell products, understand the store layout, and suggest products and promotions based on individual customer needs.
• Learn product features and trends, and use company tools and technology to provide customers with product information and specifications.
• Use a point-of-sale system to process transactions, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and provide accurate change.
• Complete paperwork, reports, and reconciliations.
• Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and participate in periodic inventories as needed.
• Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
• Perform other duties as assigned.

Benefits

• Competitive federal salary beginning at the Non-Appropriated Fund NF-01 level, depending on experience.
• Federal healthcare benefits.
• Dental and vision benefits.
• 401(k) and pension plan.
• Accrual of paid time off beginning on day one.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Student Loan Forgiveness after qualifying years of service.
• Tax-free shopping worldwide at Navy Exchange locations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED