SALES ASSOCIATE (Electronics)

NEXCOM•Goose Creek, SC

About The Position

The Sales Associate represents the company and its brand while helping build a reputation for valuing customers and their opinions. The role assists customers in recognizing the need for the company’s products and services by learning about merchandise and communicating product information in an educational, insightful, and professional manner. The associate is expected to be positive, outgoing, and focused on serving others. Responsibilities include providing customer service, maintaining the store’s appearance, supporting sales, processing transactions, and completing inventory tasks. The position requires dependability, effective communication, basic math skills, and the ability to multitask and work both independently and as part of a team. Work is typically indoors, though outdoor assignments may occur depending on location. The role involves extended periods of standing and movement, with occasional climbing and lifting.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
Ability to stand, move, talk, hear, reach, and grab for at least two consecutive hours; occasionally stoop, kneel, crouch, and climb ladders; and lift at least 25 pounds and up to 50 pounds in some departments.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage with customers, ask questions, and listen to their needs.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain the store’s appearance.
Cross-sell and upsell products, know the store layout, and make suggestions based on customers’ needs, current trends, and promotions.
Learn product features and use company tools and technology to provide product knowledge and specifications.
Use the point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
Complete paperwork, reports, and reconciliation.
Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and participate in periodic inventories as needed.
Adhere to the assigned work schedule and follow through accurately and completely on assignments.
Perform other duties as assigned.