Part-Time Sales Associate

Trek•Lakeland, FL

10d

About The Position

Trek’s DOTS Sales Associates help achieve the company’s mission by providing exceptional hospitality and helping more people get into cycling. They guide customers through their needs, from arrival at the store through selecting a bicycle and products, maintaining bicycle performance, and supporting a great riding experience. Sales Associates develop their sales and hospitality skills through training, role-playing, and on-the-job experience. They learn about bikes, components, apparel, and technology; use Trek’s Guide Sales Process; follow up on quotes and leads; and make decisions that put customers first. When not serving customers, they help with store tasks, merchandising, inventory counts, bicycle assembly, and preparing customer bicycles for service.

Requirements

A positive, get-stuff-done attitude.
A desire to change the world through bikes and work with like-minded teammates.
A desire to learn.

Responsibilities

Develop sales and hospitality skills through training, role-playing, and on-the-job experience.
Achieve individual monthly and annual sales targets; the stated target of at least $400,000 per fiscal year applies to full-time Sales Associates.
Learn about bikes, components, apparel, and technology.
Participate in daily huddles and debriefs.
Use the Guide Sales Process to provide customers with incredible hospitality.
Follow through on quote and lead-list communications.
Make decisions regarding customer care and doing the right thing for customers.
Complete Trek University modules to maintain Guide Status and build knowledge of products, services, and procedures.
Complete assignments on the Daily Task List.
Maintain store merchandising standards, including product placement, price auditing, and restocking.
Complete weekly cycle counts.
Assemble or pre-assemble new bicycles.
Prepare customer bicycles for service by Service or Production Technicians.