Sales Associate Ecommerce - Chevrolet Doral

AutoNation • Doral, FL

12d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role includes responding to leads promptly, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience.

The associate helps customers select vehicles, discusses terms and payment options that fit their lifestyles, budgets, and expectations, and closes sales. Associates provide an exceptional experience before and after purchase, follow up to ensure customer satisfaction, and connect customers with the Service department to support vehicle ownership. AutoNation offers nationwide inventory and a supportive team, with potential career paths into finance, management, and other areas.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner through online, phone, and in-person interactions.
• Answer customer questions and provide vehicle and purchasing information.
• Guide customers from phone or internet contact to an in-store experience.
• Help customers select vehicles and negotiate terms and payment options that fit their needs and budgets.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers before and after purchase to ensure satisfaction and build loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and achieve targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to offers and discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED