Sales Associate eCommerce - BMW of The Woodlands

AutoNation • Conroe, TX

6d

About The Position

The e-Commerce Sales Associate interacts with customers online, by phone, and in person to help guide their vehicle purchases in a no-haggle sales environment. The role responds to leads promptly, answers questions, provides information, and guides customers from initial phone or internet contact to an in-store experience.

The associate helps customers select vehicles, discusses terms and payment options aligned with their lifestyles, budgets, and expectations, and closes sales. The role also provides an exceptional experience before and after purchase, follows up to ensure customer satisfaction, and helps transition customers to the Service department to support vehicle ownership.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability and motivation to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.

Responsibilities

• Respond to customer leads in a timely fashion across online and phone channels.
• Answer customer questions and provide vehicle and purchase information.
• Guide customers from phone or internet contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options suited to their needs and budgets.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED