Sales Associate eCommerce - BMW of The Woodlands

AutoNation • The Woodlands, TX

7d

About The Position

The e-Commerce Sales Associate interacts with customers online, by phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role includes responding promptly to leads, answering questions, providing information, and helping customers move from online or phone contact to an in-store experience.

The associate helps customers select a vehicle, discusses terms and payment options aligned with their budgets and expectations, and closes sales. The role also involves providing an exceptional experience before and after purchase, following up to support customer satisfaction and loyalty, and transitioning customers to the Service department to support their ownership experience.

AutoNation describes its workplace as focused on trust, transparency, teamwork, respect, and inclusion, with career paths into finance, management, and other areas.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely fashion across online, phone, and in-person channels.
• Answer customer questions and provide vehicle and purchase information.
• Guide customers from online or phone contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options suited to their budgets and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers before and after purchase to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and work toward targeted goals.

Benefits

• Competitive benefits and compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED