Sales Assistant

Sysco•Woodridge, IL

13h

About The Position

The Sales Assistant provides overall administrative support to assigned DON sales force staff and delivers a high level of service to internal and external customers. The role prepares quotes, researches and processes orders, uses company sales systems, coordinates logistics for customer and product roll-outs, and communicates order status and issue updates. It also supports sales and sales management with administrative duties and helps maintain databases and vendor contracts.

Requirements

High school diploma or equivalent.
At least 2 years of administrative support experience with strong customer service experience.
Working knowledge of SAP.
Intermediate proficiency in Microsoft Word and Excel.
Strong analytical and organizational skills.
Ability to problem-solve, multitask, prioritize, and work independently.
Excellent communication and time-management skills.
Applicants must be currently authorized to work in the United States.

Nice To Haves

Associate degree.
Experience in the food service industry in Sales or a corporate office.
Intermediate SAP experience.

Responsibilities

Coordinate logistics for new customer roll-outs, openings, and product roll-outs with internal and external customers.
Communicate order status, including sales, returns, and credit issues, to Sales Representatives.
Keep the District Sales Manager informed about issues within the assigned area and escalate matters outside the role’s authority.
Prepare quotes, customer order guides, reports, formal quotations, specification sheets, and freight charges.
Maintain, use, and update databases to provide essential data to DON users.
Request product literature and samples from manufacturers.
Follow up on Factory Direct Orders, request proof-of-deliveries, and obtain factory tracking numbers as needed.
Make select customer calls regarding re-supply business.
Coordinate and communicate pre-packs, new installations, and major sales assignments, monitoring orders from inception to completion.
Check in pre-packs onsite at customer openings as needed.
Troubleshoot and resolve internal and external customer issues.
Research and process customer and account manager correspondence to determine customer needs.
Work with manufacturers and vendor representatives to confirm product availability, pricing literature, lead times, and shipping information.
Process stock and non-stock orders, coordinate with Purchasing on delivery timing, and follow up with factories on order progress and shipping information.
Process returns, obtain return approvals, and follow up to ensure return authorizations are properly processed and picked up.
Navigate and use Salesi, Info Builder, DON Quote 360, and other sales tools available to DON sales support staff.
Communicate with Sales and customers to obtain and process orders within appropriate programs.
Provide documents, reports, and comparisons as directed by Sales and Sales Management.
Retrieve and respond to voice and email messages within established time frames.
Assist Sales and Sales Management with administrative duties.
Coordinate vendor contract setup and maintenance.
Perform other duties as assigned.