Sales & Artistry Coordinator - New Jersey

Charlotte Tilbury•Jersey City, NJ

About The Position

The Sales & Artistry Coordinator represents Charlotte Tilbury Beauty across a large multi-retailer territory, leading sales, education, artistry, and the effective operation of the brand’s accounts in department and specialty stores. The role serves as a brand ambassador, reflects the Charlotte Tilbury 5 P’s—Professional, Proactive, Passionate, Prescriptive, and Potential—and works to maximize sales, customer service, brand engagement, and awareness. The preferred location is Central or North Jersey. The Coordinator oversees day-to-day counter operations and plans for future business needs, including sales, merchandising, training, operations, and retail relationships. The role develops and supports store teams, delivers training and artistry, builds effective partnerships with retail teams, and ensures counters meet brand and operational standards. The position reports to the Executive, Sales & Artistry. Charlotte Tilbury describes its environment as fast-paced, dynamic, and ever-evolving, and seeks people with agility, ambition, and a passion for excellence. The posted base salary range is $65,000 to $75,000.

Requirements

At least 2 years of beauty industry experience.
At least 2 years of beauty retail management experience.
Intermediate skills in Microsoft Word, Excel, and Outlook.
Excellent numerical and analytical skills.
Ability to influence others.
Excellent written and oral communication skills.
Demonstrated ability to create sales strategies and consistently achieve sales plans.
Demonstrated success in developing effective teams.
Strong strategic thinking and decision-making skills.
Ability to create successful partnerships with retailers.

Responsibilities

Drive in-store financial results and meet or exceed sales plans and key performance indicators, including mix of business, sales plan, door ranking, and product ranking.
Set individual and team sales targets, communicate them, and work with direct reports to achieve sales objectives.
Identify and execute events and other opportunities to increase brand awareness, engagement, and sales.
Inspire store teams to deliver the Tilbury Touch and achieve sales when the Coordinator is not present in the store.
Participate in regional meetings, conference calls, and regular touch bases to share best practices and address business needs.
Analyze performance and recommend improvements through artistry, education, and operations.
Lead by example in delivering exceptional customer service and improve service through in-store support, training, and events.
Manage customer queries and seek positive outcomes.
Collaborate with the Education team to provide ongoing internal and external training and development in service, artistry, and product knowledge.
Promote Charlotte Tilbury’s website and virtual services as appropriate, and use retailer customer databases for direct client opportunities.
Maintain and develop personal artistry skills, professional appearance, and compliance with the brand dress code.
Anticipate staffing and support needs, foster a positive team culture, deliver and facilitate training, recognize strong performance, and encourage completion of learning courses.
Participate in Seasonal School and work with the Area Trainer on follow-up plans; assist with new-hire onboarding.
Implement store development plans and schedule support to address business needs and optimize coverage for customer flow.
Keep counters customer-ready, maintain inventory levels and accurate stock files, and escalate inventory needs as directed.
Control store expenses within budget guidelines.
Implement visual merchandising, new-launch displays, and collateral placement as directed by the Magic Office.
Maintain counter hygiene and technology, including screens, iPad, and music; raise operational and visual merchandising issues for resolution.
Submit expenses and financial tracking accurately and on time, and complete administrative assignments by their due dates.
Build cooperative, respectful, reliable relationships with store and retail partner teams; maintain store standards and policies and suggest mutually beneficial sales opportunities.
Schedule time in stores during peak business hours, including weekends, to maximize return on investment.