New Jersey, Jersey City, Membership Sales Guide
About The Position
Glowbar is hiring a Membership Sales Guide to create a welcoming, seamless client experience at its Jersey City studio. The role owns the front desk and serves as the first point of contact for clients in person and through phone, email, and text. It is sales-focused, with revenue targets for memberships and packages, and includes rebooking clients, managing the waitlist, sharing skincare and product recommendations, tracking sales performance, and maintaining a clean, organized studio. The guide also acts as a Glowbar ambassador and shares observations and solutions with management to improve the client and team experience.
Requirements
- At least 1 year of hospitality and/or sales experience, such as in a restaurant, hotel, salon, spa, or comparable setting.
- A track record of superior client service and meeting or exceeding sales goals.
- Genuine passion for people, hospitality, and creating memorable experiences.
- Confidence in sales conversations, comfort with commission-based earnings, and drive to meet and exceed membership sales targets.
- Ability to close sales, handle objections, and convert prospects into recurring members.
- Warm, professional presence and a hospitality-first mindset.
- Flexible availability, including weekends. Full-time availability is five days, including both weekend days; part-time availability is three days, including one weekend day; weekend-only availability is Saturday and Sunday every week.
- Enthusiasm for beauty and skincare and for working in a fast-paced, target-driven environment.
- Ability to stand, walk, and move throughout a full shift; bend, reach, and lift up to 15 pounds; use stairs; and work around varying temperatures and occasional laundry-room humidity.
- Availability for evenings, weekends, and holidays to meet client demand.
Responsibilities
- Welcome clients warmly and create a positive experience throughout each visit.
- Drive membership and package sales, working toward revenue targets.
- Rebook clients after services and manage the waitlist to optimize the schedule and support retention and repeat sales.
- Handle client communication by phone, email, and text professionally and with care.
- Share product knowledge and at-home skincare suggestions, and upsell or cross-sell retail products where appropriate.
- Track and report personal sales performance, conversion rates, and membership metrics, using feedback to improve close rates.
- Keep the studio clean, organized, and client-ready, including front- and back-of-house areas and studio laundry.
- Share observations and solutions with management to improve the client experience and team performance.
- Represent Glowbar through professional presentation, personality, and education.
Benefits
- Uncapped commission of up to $15 per membership and $10 per package sold.
- Eligibility for a 2% annual compensation increase.
- Medical, dental, and vision insurance largely covered by Glowbar for full-time team members.
- 40 hours of vacation for full-time team members and sick leave for all team members.
- Holiday pay at 1.5 times the usual rate for six company holidays.
- Access to DailyPay at no cost.
- Disability, accident, critical illness, and life insurance coverage.
- Employee Assistance Program with free mental wellness support.
- Commuter benefits for transit and parking.
- Free annual Glowbar membership and two annual guest passes.
- 25% employee discount on skincare products.
- $150 employee referral bonuses.
- $15 product credit for every first-time client referred.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
