Outreach Liaison - Ocean City, New Jersey

Author Health • Medford, MA

7d • Remote

About The Position

Author Health is seeking an Outreach Liaison to connect vulnerable patients, including people facing serious mental illness, substance use disorders, and dementia, with mental health services. The role involves compassionate, person-first outreach and requires emotional intelligence, resilience, professional boundaries, and experience serving vulnerable populations in community settings.

This is a fully remote, field-based position. The Outreach Liaison spends most of their time visiting patients in homes, hospitals, and physician offices, while also participating in virtual meetings and working with internal outreach and care teams. Travel between the Philadelphia, Pennsylvania, and Ocean City, New Jersey, regions may be needed for coverage, potentially up to two to three days per week during coverage periods. The schedule is Monday through Friday, 8 a.m. to 5 p.m.

Compensation is listed as annual on-target earnings of $60,500–$66,000, consisting of a $55,000–$60,000 base salary plus performance-based incentive compensation. The role includes a benefits package and mileage reimbursement for field travel.

Requirements

• At least 3 years of direct-service experience working with vulnerable populations in community settings.
• Demonstrated history of helping clients access and use complex service systems.
• Experience working under targets or quotas, with a record of meeting performance goals.
• Exceptional communication skills and ability to initiate conversations and quickly build connections.
• Ability to work independently and successfully meet monthly outreach goals.
• Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges.
• Strong critical thinking, time management, multitasking, and technology skills.
• Cultural responsiveness and ability to adapt approaches to diverse populations.
• Basic proficiency with Google Suite and video-conferencing platforms.
• Access to a reliable vehicle and ability to drive within a radius of up to 100 miles daily.
• Ability to adhere to HIPAA regulations and strict confidentiality standards.
• Willingness and enthusiasm for field-based work, spending most of the time visiting patients in homes, hospitals, and physician offices.

Nice To Haves

• At least 3 years of healthcare outreach, community engagement, or related field experience.
• Crisis-management experience de-escalating and managing sensitive situations with vulnerable individuals.
• Multilingual ability, particularly Spanish and/or Haitian Creole.
• Background such as psychiatric rehabilitation, peer support or recovery coaching, community mental health or behavioral health case management, victim advocacy, community paramedicine, or crisis intervention.

Responsibilities

• Conduct in-person outreach to doctors’ offices, hospitals, and patients’ homes to explain Author Health’s mission and services to potential patients and caregivers.
• Navigate healthcare and social service systems to guide patients through available care options.
• Schedule and facilitate recommended healthcare appointments and support transitions into ongoing care.
• Build and strengthen community referral-partner relationships.
• Independently organize and prioritize work to meet or exceed monthly outreach and enrollment goals.
• Use the company’s CRM and electronic medical record systems to create clear, accurate documentation supporting continuity of care.
• Collaborate with outreach and care teams to support seamless patient transitions.
• Capture data and provide strategic feedback to support program improvement.
• Maintain productivity in a remote work environment and participate in virtual meetings while conducting field-based patient engagement.
• Travel between the Philadelphia, Pennsylvania, and Ocean City, New Jersey, regions for coverage when needed.

Benefits

• Medical, dental, vision, short-term disability, and life insurance coverage for employees and dependents.
• 401(k) retirement savings plan with up to a 3.5% company match.
• Mileage reimbursement for extensive field travel.
• Paid vacation and sick leave.
• 11 paid holidays per year, including 9 standard holidays and 2 flex holidays.
• Professional development and opportunities for process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed