Sales & Artistry Coordinator - New Jersey

Charlotte Tilbury•Jersey City, NJ

4d•$65,000 - $75,000

About The Position

The Sales & Artistry Coordinator represents Charlotte Tilbury through sales, education, and artistry across a large multi-retailer territory, supporting the effective operation of the brand’s accounts in department and specialty stores. As a brand ambassador, the Coordinator reflects the Charlotte Tilbury 5 P’s—Professional, Proactive, Passionate, Prescriptive, and Potential—and works to maximize sales, deliver excellent customer service, strengthen brand awareness, and build retail relationships. The role oversees day-to-day counter operations and plans for future business needs across sales, brand engagement, merchandising, operations, training, and retail partnerships. It involves driving territory performance, developing store teams, providing artistry and education, maintaining counter standards, and coordinating with retail partners and internal teams. The position is preferably based in Central or North Jersey.

Requirements

At least 2 years of beauty industry experience.
At least 2 years of beauty retail management experience.
Intermediate skills in MS Word, Excel, and Outlook.
Excellent numerical and analytical skills.
Ability to influence others.
Excellent written and oral communication skills.
Demonstrated ability to create sales strategies and consistently achieve sales plans.
Demonstrated success in developing winning teams.
Strong strategic thinking and decision-making skills.
Ability to build successful partnerships with retailers.

Responsibilities

Drive store financial results and meet or exceed sales plans and KPIs, including mix of business, sales budgets, door rankings, and product rankings.
Set individual and team sales targets, communicate them, and work with direct reports to deliver sales objectives.
Identify and execute events that increase brand awareness, engagement, and sales.
Inspire store teams to deliver the Tilbury Touch when the Coordinator is not present.
Participate in regional meetings, conference calls, and regular touch bases to share best practices and address business needs.
Analyze performance and recommend improvements through artistry, education, and operations.
Promote exceptional customer service and identify ways to improve service through in-store support, training, and events.
Manage customer queries and pursue positive outcomes.
Work with the Education team to provide relevant ongoing training and development in service, artistry, and product knowledge.
Promote CharlotteTilbury.com and virtual services as appropriate, and use retailer customer databases for clienteling opportunities.
Maintain and develop personal artistry skills, professional appearance, and team adherence to the brand dress code.
Anticipate staffing and support needs, foster a positive team culture, and facilitate retailer trainings.
Promote open communication, recognize strong performance, encourage completion of LMS courses, and follow up on learning retention.
Participate in Seasonal School, partner with the Area Trainer on follow-up plans, and assist with new-hire onboarding.
Implement store development plans and schedule support to address business growth needs.
Keep counters customer-ready, maintain inventory levels and accurate stock files, and escalate inventory needs.
Schedule coverage according to customer flow and business needs, including peak business hours and weekends.
Control store expenses within budget guidelines.
Implement visual merchandising, new-launch displays, and collateral placement as directed by the Magic office.
Maintain counter hygiene and technology, including screens, iPad, and music; raise operational and visual-merchandising issues promptly.
Submit expenses and financial tracking accurately and on time, complete administrative assignments by their due dates, and manage company-owned asset forms.
Establish cooperative relationships with store teams, maintain store standards and policies, and suggest mutually beneficial sales opportunities.