Sales Application Specialist

Natera•United States, FL

5d•$79,300 - $119,000•Remote

About The Position

We are currently seeking a Sales Application Specialist to support our sales teams and customers across the Western U.S. Ideally, this individual will be based in the Pacific Northwest (Washington, Oregon, or California), Colorado, Nevada, Arizona, New Mexico, or Utah. In this role, you will serve as a key partner to both our commercial and customer teams, helping drive the adoption and success of Natera's digital care optimization solutions. You'll work cross-functionally with Sales, EHR, Product, Operations, customers, and vendor partners to support solution presentations, manage implementations, optimize workflows, and ensure successful customer outcomes. This is a highly collaborative role that combines customer-facing engagement, project management, analytics, and healthcare technology expertise. This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. Employee must pass post-offer criminal background check.

Requirements

Bachelor’s Degree or an Associate’s Degree required
Minimum of 2 years of relevant related experience, preferably in the medical field or laboratory space
Must have knowledge of EHR systems, clinic and lab workflows
Exceptional customer service skills
Must be comfortable and proficient presenting to accounts virtually and in person
Self-motivation, with the desire and capacity to work both independently and collaboratively
Extreme attention to detail
Endless curiosity and a need to dive deeper for understanding
Excellent verbal and written communication skills
Excellent listening skills
Ability to manage multiple concurrent projects and priorities
Strong consultative problem-solving skills
Experience presenting to executive and operational stakeholders
Ability to interpret data and translate insights into actionable recommendations
Strong analytical skills and ability to understand both technical and functional details of projects/requirements
Experience running reports and monitoring accounts

Nice To Haves

Epic EHR analyst experience preferred

Responsibilities

Assist in selling, managing implementations, running analytics, and monitoring account growth following project go-lives to ensure the care optimizations are implemented correctly
Provide field support for existing accounts where digital care optimizations have been implemented
Own project timelines, risks, dependencies, and stakeholder communication throughout implementation and post-go-live optimization
Work with Sales Team on new care optimization requests
Run reports on existing implementations and provide metrics for account reviews
Coordinate projects with internal support teams
Provide training and on-site customer support for new implementations
Identify existing issues or opportunities for improvement with customer EHR interfaces and provide feedback to clients, vendors, EHR team, Sales and Operations
Analyze EHR utilization data and work with clients to increase electronic order volumes
Work closely with EHR team on key initiatives and product updates
Perform other duties as assigned

Benefits

Annual performance incentive bonus
Long-term equity awards
Comprehensive health benefits (medical, dental, vision)
401(k) with company match
Generous paid time off and company holidays
Additional wellness and work-life benefits
Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
Free testing for employees and their immediate families
Fertility care benefits
Pregnancy and baby bonding leave
401k benefits
Commuter benefits