Application Specialist

TX-HHSC-DSHS-DFPS•Austin, TX

2d•$5,403 - $6,779•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Application Specialist Job Title: Program Specialist IV Agency: Health & Human Services Comm Department: HCR ARU - Admin SS & Mobile Posting Number: 17799 Closing Date: 06/22/2026 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Range: $5,403.01 - $6,779.25 Pay Frequency: Monthly Salary Group: TEXAS-B-20 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Under the supervision of the Architectural Review Unit (ARU) Manager, the Program Specialist IV independently oversees the application eligibility and application operations as it relates to general and special hospitals, limited services rural hospitals (LSRH), private psychiatric hospital and crisis stabilization units (PPH&CSU), ambulatory surgical centers (ASC), end stage renal dialysis (ESRD) facilities, and freestanding emergency medical care (FEMC) facilities within the multiple licensing programs of the Architectural Review Unit. This position consults external stakeholders and trains internal staff on the application process and collaborates with Unit Manager on inefficient operations and develops steps for operational improvement. Monitors, reviews, and analyzes technical patterns and trends to determine potential for realignment, adjustments, and streamline service delivery. This position performs complex technical assistant (senior level) work and complex consultative services. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment.

Requirements

Proficient in Microsoft Word, Outlook, TEAMS, SharePoint, Excel programs, and PowerPoint; preferred knowledge in Salesforce and Access software.
Proficient in effective verbal communication and composing and editing high level written documents with accuracy.
Knowledge of Health and Human Service programs and related local, state, and federal laws and regulation.
Knowledge of quality improvement practices and office practices and administrative procedures.
Skill in assessing, planning, implementing, evaluating, and managing complex projects and initiatives.
Skill in delegating tasks, prioritizing their workload, and monitoring the output.
Skill in effectively facilitating productive meetings and training others.
Ability to work tactfully and diplomatically with an interdisciplinary team and with external groups to foster an environment of continuous improvement and maintain effective working relationships.
Ability to work independently without close supervision and perform with a high degree of diligence and correctness.
Valid Class C (or higher) Texas driver’s license or equivalent license from another state.
Graduation from an accredited four-year college or university in business administration, or relevant field. Work-related experience may substitute for the required degree on a year-to-year basis.
Experience in the use of Microsoft Word, Excel, Outlook, PowerPoint, and virtual meeting software programs.
Experience preparing and proofreading administrative reports, studies, or specialized projects.
Valid driver’s license required.

Nice To Haves

preferred knowledge in Salesforce and Access software.

Responsibilities

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties assigned. Works cooperatively with agency staff, Unit Managers and HHSC Regulatory Services Division.
Evaluates application eligibility, processes applications, writes deficiency letters, monitors deadlines, and develops and maintains application database. Reviews supplemental documentation for accuracy, completeness, and compliance with the rules and policies of the program for initial and amended applications. Assigns inspector’s plan reviews. Oversees application close out procedures. Creates inspection slips and templates. Updates application procedures, policies, and forms, including Salesforce database.
Processes and disseminates correspondence regarding inspection statement of deficiencies to the stakeholders. Compiles, reviews, proofreads and edits architectural correspondence for both state intermediate and final construction inspection reports. Complies monthly and yearly reports with graphs of application counts and distributes the reports to HHSC upper management.
Manages retention files and oversees purging of files. Coordinates archiving inactive documents and retrieving project documents. Regulates and categorizes the Unit’s forms and policies.
Provides high-level consultation and technical assistance to stakeholders regarding applications, including the TULIP portal and electronic payments. Develops and distributes educational resources for stakeholders on application submittals. Conducts training presentations for internal staff regarding data entry in Salesforce. Analyzes the application delivery system to identify gaps in resources, computer software systems and training.
Assists other staff in completing administrative and technical work to reduce backlog, including but not limited to closeout of life safety surveys, retrieving plan of corrections from stakeholders, tracking and disseminating plan of corrections, and phone coverage to log and distribute incoming calls and emails. Maintains current knowledge in relevant areas as evidenced by working knowledge of applicable standards, rules and techniques. Attends workgroup meetings. Completes special assignments as assigned by Unit managers.
Performs other duties as assigned for smooth daily operations and management objectives. Maintains effective working relationships being tactful and professional within our interdisciplinary team and with external groups to foster an environment of continuous improvement. Actively participates and serves in a supporting role to meet the agency’s obligations for disaster response, recovery, and Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment, location, or both.