Connect Application Specialist

New Flyer

1d•Onsite

About The Position

As a key member of our Smart Bus Technology team, you will support the NFI Connect team and will be accountable for completion and accuracy of assigned tasks at all phases of NFI Connect product oversight including module programming, plant ingestion requests/efforts, NFI Connect/telematic field updates, Geofencing, Over-the-air, Troubleshooting and Receive requests from service group critical to NFI Connect.

Requirements

Degree in Engineering or graduation from a recognized Technical Institute as a Technologist.
Background in Bus and Coach operations and/or maintenance
Familiarity with telematics systems
Understanding of Bus and Coach electrical architecture and communication networks
Strong analytical and problem-solving abilities
Proficiency in Microsoft Office Suite
Excellent communication and teamwork skills
Demonstrated commitment to customer satisfaction
Ability to manage projects and work independently

Responsibilities

Acquires and maintains an expert command on the use of NFI Connect, including a functional understanding of the system's capabilities and limitations.
Managing troubleshooting efforts and improvements
Collaborating with others in setting-up and executing improvement projects
Developing and maintaining Smart Bus hardware and software procedures
Implementing and creating standard processes
Providing Smart Bus technical support to the production line, internal and external customers as required
Acquiring and maintaining including an Engineering-level understanding of the system’s capabilities and limitations
Provides support to Production, Quality Assurance, Customer Service Support, and other departments as required.