Application Specialist

RPM Living • Austin, TX

2d • Hybrid

About The Position

The Application Specialist is responsible for managing administrative tasks for multiple communities. This role is responsible for the full application screening, decisioning and compliance. The Application Specialist will successfully partner with the onsite community management and staff for cross collaboration to ensure future residents have a positive experience.

Requirements

• High School diploma or equivalent
• Two years of customer service experience
• Knowledge of Outlook, Word & Excel required.
• Knowledge of basic office practices and procedures.
• Skilled in time management with a high level of attention to detail
• Skilled in word processing, drafting correspondence and demonstrating excellent interpersonal, problem-solving, and decision-making skills.
• Ability to communicate effectively verbally and in writing.
• Ability to establish priorities and coordinate work activities.
• Ability to work in conjunction with site teams, applicants, residents, and other corporate partners.
• Ability to perform a variety of support assignments requiring some exercise of independent judgment.
• Ability to apply policies and procedures to solve everyday issues.

Nice To Haves

• Multifamily experience is a plus
• Knowledge of Yardi & RealPage.
• A valid driver’s license is preferred

Responsibilities

• Manage the full application lifecycle for a designated portfolio of communities, including review, approval/denial and applicant communication.
• Conduct identity verification using approved software tools.
• Review and ensure compliance of international applications, including verification of residency documents and supplemental forms.
• Verify applicants meet minimum income requirements and assess proof of income as necessary.
• Communicate screening decisions to prospective residents and coordinate next steps.
• Collect security deposit selections from approved or conditionally approved applicants.
• Notify onsite teams of final screening decisions and deposit selections.
• Process deposit accounting for denied applicants, when applicable.
• Collaborate closely with onsite teams to ensure a seamless application handoff.
• Respond to inbound and outbound communications (calls, emails, texts, support tickets) in a timely and professional manner.
• Deliver exceptional customer service to both internal teams and prospective residents, ensuring a smooth and efficient experience.
• Prepare reports, memos, and other documents using relevant software platforms.
• Partner with IT, System Support, and other internal teams to support system enhancements and process improvements.

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED