Application Specialist

Gastops Limited • Ottawa, ON

1d • CA$50,000 - CA$80,000 • Onsite

About The Position

Gastops is seeking an Application Specialist to join their Energy, Marine and Land Business Unit (EM&L) in Ottawa. This is a permanent, full-time, onsite role. The Application Specialist will report to the Team Lead, Customer Support and will be responsible for pre and post-sales technical expertise on MetalSCAN product lines. This role requires a blend of technical and product expertise, market knowledge, and a focus on customer satisfaction. The Application Specialist will be the primary customer interface for sales technical support, field work, and post-delivery services for the MetalSCAN product lines.

Requirements

• Degree or diploma in Science, Technology, Engineering, or other related program.
• 3 years of demonstrated experience in an associated role.
• Strong analytical ability and technical judgment.
• Experience with Mechanical, Electrical, or Software engineering in a support, design, or manufacturing role in a technology-based product manufacturing environment.
• Passionate about customer satisfaction.
• Available to travel internationally, averaging approximately 20% of the time.
• Knowledge of lubrication system design, control systems and industrial communication protocols.

Nice To Haves

• Knowledge of gas turbine engines, wind turbines, or other large rotating equipment platforms.
• Knowledge or experience with condition monitoring systems.

Responsibilities

• Collaborate with Product Management and Engineering Teams to suggest enhancements to existing products or the development of new products based on field experience, technical evaluations, customer feedback, and knowledge of COTS technology.
• Support the Marketing and Sales Teams in the development of new product applications and use cases.
• Analyze field data provided by our product to determine the equipment health for the customer’s assets.
• Liaise with customers and manage the resolution of any product issues or concerns.
• Travel to international customer sites as part of the Field Service Representative (FSR) pool to provide hands-on technical support, including product installations, product commissioning, equipment inspection or surveys, training, and product demonstrations.
• Act as the project manager for various tasks and projects undertaken by E&I Business Unit.

Benefits

• Salary Range for this position: $50,000–$80,000
• Bonus or Profit sharing and share purchase programs
• Comprehensive health and wellness benefits
• Opportunities for growth and development
• Social activities, company sponsored events and opportunities to give back to our local community
• Competitive salary, benefits, profit share bonus program
• A fantastic culture, team and energy to work with
• Superb work location in Ottawa’ East End (Canotek Business Park); moving to Riverside South in 2027.
• Remote working options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree