Application Specialist

Evergreen Residential Holdings, LLC•Charlotte, NC

2h•Onsite

About The Position

This is an office-based position in Charlotte, NC, and requires in-office attendance five days a week, Monday through Friday. The role involves managing the lease application process from start to finish, including documentation, communication with future residents, underwriting, and coordinating lease signing. The Application Specialist will also serve as the primary point of contact for prospects during the transition from lease execution to move-in orientation. Additionally, the role includes managing Housing Choice Voucher applications and ensuring a high degree of customer service and competency in all interactions. Collaboration with team members and other assigned activities by the manager are also part of the responsibilities.

Requirements

High School Diploma or GED equivalent required
Ability to manage confidential information in a professional manner
Solid working knowledge of the Microsoft Office suite including Excel, Word and Outlook is required
Valid Driver’s license required
Impeccable detail orientation, with excellent organization skills
Good time-management, able to consistently meet goals and deadlines without sacrificing quality
Ability to operate effectively in a fast-paced work environment
Proactive, self-directed, and highly motivated applicants

Nice To Haves

One (1) to two (2) years of sales and customer service-related experience preferred
Real Estate license is desirable

Responsibilities

Start and follow-up on documentation during the lease application process
Send required documentation to future residents including funds due, resident orientation and other communication
Accurately document interactions in CRM system
Complete underwriting process and coordinate lease completion and signing with Portfolio Manager
Receive residents via a high-touch transition from lease execution to move-in orientation and serve as the point of contact for prospects in that phase
Manage Housing Choice Voucher applications by collecting necessary documentation and inspections by meeting inspectors at home if necessary
Maintain up to date knowledge of Company policies and procedures
Responsible for maintaining a high degree of customer service and competency level in all prospect and resident interactions, whether over the phone or email, or through formal written communication
Work collaboratively with team members
Other activities as assigned by your manager