Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care, designed to support customer service and store operations while providing a pathway for future career growth. The role primarily serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring work is completed thoroughly and on time. The position generally involves customer service, sales, and customer issue resolution (75%) and basic vehicle service tasks such as oil, tire, and fluid work (25%). The technician also supports store operations, including opening and closing, inventory, and displays, as needed. The role requires flexibility between customer-facing work and basic service tasks, and may include assisting the Manager or acting as Manager-On-Duty in certain circumstances or for development. The listed pay range is $16.52–$25.82.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service orientation and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Provide customer service, make sales, and resolve customer issues.
- Perform entry-level vehicle service tasks, including oil, tire, and fluid services.
- Complete services thoroughly and promptly to ensure customer satisfaction.
- Support store operations, including opening and closing, inventory, and displays, as needed.
- Learn all aspects of store operations and flex between front-of-store and back-shop tasks.
- Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting on the first day for teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development, training, and regular mentorship.
- Competitive compensation and performance incentives.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive and engaging team and work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
