Sales and Service Technician
About The Position
APS Foundation, a family-owned home improvement and maintenance company serving homeowners and businesses across Alabama, is hiring Sales and Service Technicians for its expanding service department. The role combines technical service work with customer advising. Technicians visit existing customers to service and troubleshoot equipment, assess property needs, and recommend products and services that can help protect customers’ homes. The position involves working independently while coordinating with installation crews and other team members, and building customer relationships through clear communication and reliable service. The company describes this as year-round, full-time work with no seasonal slowdowns. Compensation includes hourly pay plus commission. APS Foundation provides a company vehicle, fuel card, phone, iPad, tools, materials, hands-on training, and opportunities for career growth and development.
Requirements
- Technical or mechanical background; HVAC or plumbing experience is a plus but is not required.
- Ability to explain technical concepts in plain, easy-to-understand terms.
- Positive, resilient attitude and ability to stay motivated after hearing “no.”
- Comfort working independently with minimal supervision.
- Team-first mindset when working with technicians, sales, and support staff.
- Basic computer skills; training on the company’s software will be provided.
- High school diploma or equivalent.
- Valid driver’s license and safe driving record.
- Ability to pass a background check and drug screen.
- Ability to walk, kneel, crawl, climb ladders, and fit into crawlspaces for inspections.
- Availability for overtime when needed.
Nice To Haves
- HVAC or plumbing experience.
- Bilingual skills.
Responsibilities
- Service and troubleshoot customer equipment, including dehumidifiers, sump pumps, and related systems.
- Assess properties and recommend suitable products and services, including offerings customers may not know about.
- Find efficient and effective solutions to customer problems.
- Partner with installation crews to help ensure proposed plans are carried out smoothly.
- Stay current on products, techniques, and regulations.
- Build lasting customer relationships through clear communication and good service.
Benefits
- Hourly pay plus commission.
- Company vehicle and fuel card.
- Company phone and iPad.
- Year-round, full-time work with no seasonal slowdowns.
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Tools, materials, and hands-on training.
- Career growth and development opportunities.
- Trusting, respectful, and upbeat team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
