Sales and Service Technician
About The Position
The retail Sales and Service Technician (SST) is a hybrid role at Firestone Complete Auto Care stores and is intended to serve as a pathway for future career growth. The role focuses on serving customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely work. Successful technicians learn all aspects of store operations and flex between customer-facing work and basic vehicle service tasks. The position may also assist the Manager or act as Manager-On-Duty in certain circumstances or as part of development. The stated pay range is $15.65–$24.46; the posting does not specify the pay period.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service skills and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education, such as completion of a training program or certification, demonstrating the growth mindset sought for the role.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Serve customers by assessing needs and recommending appropriate products and services.
- Resolve customer issues and support customer satisfaction.
- Perform basic vehicle service tasks, including oil, tire, and fluid services.
- Learn store operations and flex between customer-facing and front- and back-shop tasks.
- Support store operations, including opening and closing, inventory, and displays, as needed.
- Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
- Complete services thoroughly and in a timely manner.
Benefits
- Medical, dental, and vision coverage starting on day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive and engaging team and work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
