Sales and Service Technician

Bridgestone Americas • Chicago, IL

3d • $16 - $24

About The Position

The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and a pipeline for future career growth. The role serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely work. The technician learns store operations and flexes between customer-facing duties and basic vehicle service tasks. The role may also support the manager or act as Manager-On-Duty in certain circumstances or for development.

Requirements

• High school diploma or equivalent.
• Valid automobile driver's license.
• Customer service skills and a career-growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice To Haves

• Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of the growth mindset sought for this role.
• Previous consumer retail sales experience.
• Previous automotive experience.
• Previous management or supervisory experience.

Responsibilities

• Provide customer service, make sales, and resolve customer issues (approximately 75% of the role).
• Perform basic vehicle service tasks, including oil, tire, and fluid services (approximately 25% of the role).
• Support store operations, including opening and closing, inventory, and displays, as needed.
• Learn all aspects of store operations and flex between front-shop and back-shop tasks.
• May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
• Complete services thoroughly and promptly to help ensure customer satisfaction.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program available.
• Professional development resources, training, and regular mentorship.
• Performance incentives.
• Competitive healthcare packages for full-time and part-time employees.
• Supportive onboarding experience.
• Community involvement and corporate social responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED