Sales and Service Technician

Bridgestone • Meadowbrook, VA

8d

About The Position

The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and a pipeline for future career growth. The position primarily serves customers by assessing needs, recommending appropriate products and services, resolving customer issues, and ensuring satisfaction through thorough, timely service. The role also involves performing entry-level vehicle services and learning all aspects of store operations, with flexibility to work in both customer-facing and service tasks.

Approximately 75% of the role involves customer service, sales, and customer issue resolution, and approximately 25% involves basic vehicle service tasks such as oil, tire, and fluid work. Store operations duties, including opening and closing, inventory, and displays, are performed as needed. The technician may assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.

Requirements

• High school diploma or equivalent.
• Valid automobile driver's license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice To Haves

• Two-year degree or non-traditional education through training program completion, certification, or other evidence of a growth mindset.
• Previous consumer retail sales experience.
• Previous automotive experience.
• Previous management or supervisory experience.

Responsibilities

• Assess customer needs and recommend appropriate products and services.
• Provide customer service, make sales, and resolve customer issues.
• Perform entry-level vehicle services and basic oil, tire, and fluid tasks.
• Complete services thoroughly and promptly to ensure customer satisfaction.
• Learn store operations and flex between customer-facing and back-shop tasks.
• Assist with store operations such as opening and closing, inventory, and displays as needed.
• Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.

Benefits

• Medical, dental, and vision coverage starting day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Professional development resources, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive and inclusive team and work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED