Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and a key pipeline for future career growth. The technician serves customers by assessing their needs, recommending appropriate products or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely work. The role generally devotes 75% of its time to customer service, sales, and customer issue resolution, and 25% to basic vehicle service tasks such as oil, tires, and fluids. Store operations tasks, including opening and closing, inventory, and displays, are performed as needed. The technician learns all aspects of store operations and flexes between customer-facing and front- or back-shop tasks. The role may include assisting a manager or acting as Manager-On-Duty in certain circumstances or as part of development.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through training program completion, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Provide customer service, make sales, and resolve customer issues.
- Perform basic vehicle service tasks, including work involving oil, tires, and fluids.
- Complete services thoroughly and on time to ensure customer satisfaction.
- Learn store operations and flex between customer-facing and vehicle-service tasks.
- Assist with opening and closing, inventory, and displays as needed.
- Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Competitive compensation and performance incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
