Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and a pipeline for future career growth. The position serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely work. Teammates learn all aspects of store operations and flex between customer-facing duties and basic vehicle-service tasks as needed. The role may also assist the Manager or act as Manager-On-Duty in certain circumstances or for development purposes. The listed pay range is $18.26–$28.53.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service orientation and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- A two-year degree or non-traditional education, such as completion of a training program or certification.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Provide customer service, make sales, and resolve customer issues (approximately 75% of the role).
- Perform basic vehicle service tasks, including oil, tire, and fluid services (approximately 25% of the role).
- Support store operations, including opening and closing, inventory, and displays, as needed.
- Learn all aspects of store operations and flex between front- and back-shop tasks.
- Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
- Assess customer needs, recommend products and services, and complete services thoroughly and promptly.
Benefits
- Medical, dental, and vision coverage starting day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program.
- Professional development, training, and mentorship.
- Community involvement opportunities.
- Supportive onboarding experience.
- Agile work practices and support for work/life effectiveness and long-term well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
