Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care, designed to serve customers while providing a pathway for future career growth. The role primarily involves assessing customer needs, recommending appropriate products and services, resolving customer issues, performing entry-level vehicle services, and ensuring work is completed thoroughly and on time. The position is expected to spend approximately 75% of its time on customer service, sales, and issue resolution, and 25% on basic vehicle service tasks such as oil, tires, and fluids. Store operations duties, including opening and closing, inventory, and displays, are performed as needed. The technician will learn all aspects of store operations and flex between customer-facing and back-shop tasks. The role may assist the Manager or act as Manager-On-Duty in certain circumstances or as part of development. The position offers a pay range of $16.52–$25.82.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Serve customers, make sales, and resolve customer issues.
- Perform entry-level vehicle services, including basic work involving oil, tires, and fluids.
- Complete services thoroughly and in a timely manner to ensure customer satisfaction.
- Learn all aspects of store operations and flex between customer-facing and back-shop tasks.
- Assist with store operations such as opening and closing, inventory, and displays as needed.
- May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Formal training and performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Supportive onboarding, training, and regular mentorship.
- Professional development and career-growth resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
