Sales and Service Technician
About The Position
The retail Sales and Service Technician (SST) is a hybrid role intended to serve as a pipeline for future career growth within Firestone Complete Auto Care. The role focuses on serving customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely work. The technician learns store operations and flexes between customer-facing duties and basic vehicle service tasks. Customer service, sales, and customer issue resolution account for approximately 75% of the role; basic vehicle services such as oil, tire, and fluid tasks account for approximately 25%. Store operations, including opening and closing, inventory, and displays, are handled as needed. The technician may assist the Manager or act as Manager-On-Duty in certain circumstances or to support development. The listed pay range is $17.39–$27.17. Bridgestone describes training, career development, and a supportive, inclusive team environment as part of the opportunity.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through training program completion, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Provide customer service, sell products and services, and resolve customer issues.
- Perform entry-level vehicle service tasks, including oil, tire, and fluid services.
- Complete services thoroughly and on time to ensure customer satisfaction.
- Learn store operations and flex between customer-facing and back-shop tasks.
- Assist with opening and closing, inventory, and displays as needed.
- Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting on day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Professional development, training, and regular mentorship.
- Competitive compensation and performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Supportive and inclusive team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
