Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role and a key pipeline for future career growth within Firestone Complete Auto Care. The role serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough, timely service completion. Teammates learn all aspects of store operations and flex between customer-facing work and basic vehicle service tasks. The position may assist the Manager or act as Manager-On-Duty in certain circumstances or to support development. The pay range is $17.39–$27.17. Bridgestone states that all employees receive pay meeting or exceeding applicable minimum wage requirements.
Requirements
- High school diploma or equivalent.
- Valid automobile driver’s license.
- Customer service skills and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Serve customers by assessing their needs and recommending appropriate products and services.
- Resolve customer issues and support sales.
- Perform basic vehicle services, including oil, tire, and fluid services.
- Complete services thoroughly and on time to ensure customer satisfaction.
- Learn store operations and flex between front-of-store customer interactions and back-shop tasks.
- Assist with store operations, including opening and closing, inventory, and displays, as needed.
- May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting on the first day for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Professional development resources, training, and regular mentorship.
- Corporate social responsibility activities.
- Supportive onboarding experience.
- Competitive compensation and healthcare packages for full-time and part-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
