Sales and Service Technician

Bridgestone • Lorain, OH

9d

About The Position

The retail Sales and Service Technician is a hybrid store role and a key pipeline for future career growth within Firestone Complete Auto Care. The position serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough, timely completion of work. The technician learns all aspects of store operations and flexes between customer-facing responsibilities and basic vehicle service tasks. The role may assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.

Requirements

• High school diploma or equivalent.
• Valid automobile driver's license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice To Haves

• Two-year degree or non-traditional education through training program completion, certification, or other evidence of the growth mindset sought for the role.
• Previous consumer retail sales experience.
• Previous automotive experience.
• Previous management or supervisory experience.

Responsibilities

• Assess customer needs and recommend appropriate products and services.
• Provide customer service, sales support, and customer issue resolution.
• Perform entry-level vehicle services, including oil, tire, and fluid tasks.
• Ensure customer satisfaction through thorough and timely completion of services.
• Learn store operations and flex between front- and back-shop tasks.
• Assist with store operations such as opening and closing, inventory, and displays as needed.
• May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.

Benefits

• Medical, dental, and vision coverage starting day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development resources, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Inclusive team and work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED