Sales and Service Technician
About The Position
The retail Sales and Service Technician (SST) is a hybrid role intended to serve as a career-growth pipeline within Firestone Complete Auto Care. The technician serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough, timely completion of work. The role involves customer service, sales, and issue resolution about 75% of the time, and basic vehicle service tasks—such as oil, tire, and fluid services—about 25% of the time. Store operations duties, including opening and closing, inventory, and displays, are performed as needed. The technician learns all aspects of store operations and flexes between customer-facing and back-shop tasks. The position may assist a manager or act as Manager-On-Duty in certain circumstances or for development purposes. The posted pay range is $17.39–$27.17. Bridgestone states that employees receive pay meeting or exceeding applicable minimum wage requirements. The company provides formal training, performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401(k) plan. It also describes professional development, community involvement, teamwork, onboarding, mentorship, and an inclusive work environment.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service skills and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Provide customer service, make sales, and resolve customer issues.
- Perform entry-level vehicle service tasks, including oil, tire, and fluid services.
- Complete services thoroughly and on time to ensure customer satisfaction.
- Learn all aspects of store operations and flex between customer-facing and back-shop duties.
- Assist with store operations such as opening and closing, inventory, and displays as needed.
- Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting day one for teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Professional development resources and opportunities for training and regular mentorship.
- Performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Corporate Social Responsibility activities.
- Supportive onboarding experience.
- Inclusive and engaging team environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
