Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care, designed to serve customers while providing a pathway for future career growth. The position focuses primarily on assessing customer needs, recommending appropriate products and services, resolving customer issues, and ensuring satisfaction through thorough and timely service. It also includes performing basic vehicle services and supporting store operations as needed. Successful technicians learn all aspects of store operations and flex between customer-facing duties and basic vehicle service tasks. The role may include assisting the Manager or acting as Manager-On-Duty in certain circumstances or for development purposes.
Requirements
- High school diploma or equivalent.
- Valid automobile driver’s license.
- Customer service orientation and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education, such as completion of a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Provide customer service, sell products and services, and resolve customer issues (approximately 75% of the role).
- Perform basic vehicle service tasks, including oil, tire, and fluid services (approximately 25% of the role).
- Support store operations, including opening and closing, inventory, and displays, as needed.
- Learn all aspects of store operations and flex between front-of-shop customer-facing work and back-of-shop tasks.
- May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
- Complete services thoroughly and in a timely manner to ensure customer satisfaction.
Benefits
- Medical, dental, and vision coverage starting on the first day for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Professional development resources.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
