Sales and Service Specialist

Hertz • Beaverton, OR

2d

About The Position

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, helping Lyft and/or Uber drivers have a fast, easy, and valued rental car experience. The role provides customer assistance with reservations, rental processing, vehicle pickup, and post-rental questions involving billing and rental procedures. It also responds to phone inquiries about the rental program, requirements, billing, extensions, and roadside assistance, and communicates program procedures to customers.

The specialist works in a fast-paced environment, delivers helpful customer service, and seeks revenue opportunities by soliciting business and addressing customer objections. The role also prepares vehicles for pickup by inspecting for damage, cleaning interiors and exteriors, filling fuel tanks, and checking fluid levels. Additional administrative projects may be assigned as needed. The stated wage is $19.00 per hour.

Requirements

• Previous customer service experience.
• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and strong communication and interpersonal skills.
• Strong time-management and organizational skills.
• Computer literacy and attention to detail.
• Valid driver's license with an acceptable driving record.
• Knowledge of customer-service resolution practices and excellent communication techniques.
• Sales management/coaching ability.
• Good written and oral communication skills, including the ability to communicate clearly and proficiently in English.
• Ownership, accountability, and initiative.
• Ability to work well within a team.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Willingness to work outdoors in all weather conditions.
• Ability to stand for long periods of time.

Nice To Haves

• Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

• Help customers create rental car reservations and process rentals.
• Provide clean, safe vehicles and assist customers with post-rental inquiries about rentals and billing.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, and roadside assistance.
• Communicate the Hertz/Lyft/Uber Rental Car Program and procedures to customers.
• Solicit business and overcome customer objections to maximize revenue opportunities.
• Prepare vehicles for customer pickup by checking for damage, cleaning the interior and exterior, filling gasoline tanks, and checking fluid levels.
• Assist with special administrative projects when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed