Sales and Service Specialist

Hertz•Bedford, TX

About The Position

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador. The role facilitates a fast, easy, and valued rental-car experience for Lyft and/or Uber drivers. It combines customer service, rental processing, sales, and vehicle preparation in a fast-paced environment. The specialist helps customers create reservations, processes rentals, responds to post-rental questions about billing and other matters, and answers phone inquiries about the Hertz/Lyft/Uber Rental Car Program, requirements, extensions, and roadside assistance. The role also communicates program procedures and seeks revenue opportunities by soliciting business and addressing customer objections. The specialist prepares vehicles for pickup by checking for damage, cleaning interiors and exteriors, refueling, and checking fluid levels. The role may also involve special administrative projects. It requires working outdoors in all weather conditions, standing for long periods, and flexibility to work weekends, holidays, and overtime as required.

Requirements

Previous customer-service experience.
Ability to work in a fast-paced environment with a variety of tasks.
Professionalism, enthusiasm, outstanding communication, and interpersonal skills.
Strong organizational and time-management skills.
Computer literacy and attention to detail.
Valid driver's license with an acceptable driving record.
Knowledge of customer-service resolution practices and excellent communication techniques.
Sales management/coaching ability.
Good written and oral communication skills; ability to communicate clearly and proficiently in English.
High level of ownership, accountability, and initiative.
Ability to work well within a team.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Willingness to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Candidates fluent in languages other than English are encouraged to apply.

Responsibilities

Help customers create rental-car reservations and process rentals.
Provide customers with clean and safe vehicles and help deliver a positive rental experience.
Assist with post-rental inquiries involving rentals and billing.
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, and roadside assistance.
Clearly communicate the Hertz/Lyft/Uber Rental Car Program and its procedures.
Seek revenue opportunities by soliciting business and overcoming customer objections.
Prepare vehicles for pickup by checking for damage, cleaning the interior and exterior, filling gasoline tanks, and checking fluid levels.
Assist with special administrative projects when needed.

Benefits

Hourly wage of $16.00.
Eligible for an annual bonus of up to $2,400.
Eligible for overtime pay in accordance with applicable laws; company policy requires approval before overtime is worked.
Holiday pay for designated holidays: 1.5 times the regular pay rate for hours worked, plus 8 hours of holiday pay.
Up to 40 hours of sick pay.
Accrued paid time off and vacation, with accruals starting at 0.83 days per month.
Four floating holidays and nine paid observed holidays.
Up to 40% off the base rate of a standard Hertz rental.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance equal to one times base annual pay.
Retirement programs, including a 401(k) employer match.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary pet, legal/identity theft, and critical illness insurance programs.
Perks and discounts, including theme park tickets and gym discounts.