Sales and Service Overnight

24 Hour Fitness USA • Beaverton, OR

3d

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team who serves members and guests and helps create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO upholds 24 Hour Fitness Service Commitments, including maintaining a clean, friendly, and well-maintained gym. The role regularly engages with guests who have membership questions, using consultative conversations to help them consider next steps toward their fitness goals. The SSO also builds relationships with existing members, greets them at check-in, responds to concerns, and contributes to a member-centric environment.

The SSO supports member engagement and satisfaction, guest visits and new-member onboarding, retail merchandising, and in-club promotions. The position reports directly to the Sales & Service Manager. Team members in this role are eligible to participate in 24 Hour Fitness Fitness Sales and Membership Sales Commission Plans.

Requirements

• Knowledge of 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications.
• Strong customer service skills.
• Strong oral and written communication skills.
• Organization skills and attention to detail.
• High school diploma or General Educational Development (G.E.D.).
• CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
• Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
• Six to twelve months of experience in a customer service function.
• Basic computer skills.
• Ability to stand for up to eight hours, talk and hear, and occasionally sit, walk, kneel, and reach with hands and arms.
• Ability to frequently lift and/or move up to 45 lbs.

Nice To Haves

• Prior overnight shift experience.
• Experience operating multiple phone lines.

Responsibilities

• Uphold service commitments by greeting and checking in members, attending promptly to their needs, and serving as a resource for questions and concerns.
• Resolve member concerns and escalate them through appropriate management channels when needed.
• Be present on the club floor and in locker rooms to help maintain a clean and safe environment.
• Conduct team cleans and identify equipment or amenities that need service.
• Help guests become comfortable in the club, offer tours, discuss amenities, and answer membership questions.
• Help inspire guests to pursue their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
• Address barriers and misconceptions about free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital.
• Help ensure new members are set up for success by arranging a meeting with a Personal Trainer.
• Maintain knowledge of current retail products and meet retail merchandising and planogram standards.
• Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.

Benefits

• Eligible to participate in 24 Hour Fitness Fitness Sales and Membership Sales Commission Plans, which reward service, incentivize success, and align pay with contributions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED