Sales and Service Overnight
About The Position
The Sales & Service Overnight (SSO) is part of the Club Operations team and serves members and guests by creating a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO upholds 24 Hour Fitness Service Commitments, including maintaining a clean, friendly, and well-maintained gym. The role regularly engages with prospective members, answers membership questions, and uses consultative conversations to help guests take steps toward their fitness goals. The SSO also builds relationships with existing members, greets them during check-in, resolves concerns, and contributes to a member-centric environment. The SSO supports member satisfaction, guest onboarding, retail merchandising, and in-club promotions. The position reports directly to the Sales & Service Manager. Team members are eligible to participate in Fitness Sales and Membership Sales Commission Plans.
Requirements
- High school diploma or General Educational Development (G.E.D.).
- CPR and AED certification from an approved organization is required; certification will be provided through 24 Hour Fitness.
- Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
- 6–12 months of experience in a customer service function.
- Knowledge of 24 Hour Fitness membership sales and administrative processes.
- Computer skills for using 24 Hour Fitness systems and other common applications; basic computer skills.
- Strong customer service skills.
- Strong oral and written communication skills.
- Organization skills and attention to detail.
Nice To Haves
- Prior overnight shift experience.
- Experience operating multiple phone lines.
Responsibilities
- Greet and check in members, provide prompt attention, and serve as a resource for their questions and concerns.
- Resolve member concerns and escalate them through appropriate management channels when needed.
- Remain present on the club floor and in locker rooms to help maintain a clean and safe environment.
- Conduct team cleans and identify equipment or amenities that need service.
- Help guests feel comfortable in the club; offer tours, discuss amenities, and answer membership questions.
- Inspire guests to pursue their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
- Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital, and address barriers or misconceptions.
- Help new members get set up for success by arranging a meeting with a Personal Trainer.
- Maintain knowledge of retail products and uphold retail merchandising and planogram standards.
- Encourage member referrals and offer in-club promotions, including Personal Training and Add-On Memberships.
- Attend meetings and trainings that may require travel.
Benefits
- Eligible to participate in Fitness Sales and Membership Sales Commission Plans, which reward service, incentivize success, and align pay with contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
