Sales and Service Overnight

24 Hour Fitness•Nanuet, NY

About The Position

The Sales & Service Overnight (SSO) is part of the Club Operations team and serves members and guests by creating a welcoming, informative, and enjoyable experience during a dedicated overnight shift. The role supports 24 Hour Fitness Service Commitments by helping maintain a clean, friendly, and well-maintained gym. The SSO assists prospective members with membership inquiries through consultative conversations, helps them take next steps toward their fitness goals, and supports existing members at check-in, addresses concerns, and contributes to a member-centric environment. The position also promotes retail products and in-club services and promotions. Team members in this role are eligible to participate in 24 Hour Fitness Fitness Sales and Membership Sales Commission Plans. Some travel may be required to attend meetings and trainings.

Requirements

High school diploma or General Educational Development (G.E.D.).
CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
6–12 months of experience in a customer service function.
Knowledge of 24 Hour Fitness membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications.
Strong customer service skills.
Strong oral and written communication skills.
Organization skills.
Attention to detail.
Basic computer skills.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Ensure members receive a friendly greeting and check-in, and prompt attention to their needs.
Build name relationships with members and serve as a resource for questions and concerns.
Resolve member concerns and escalate them through appropriate management channels when needed.
Be present on the club floor and in locker rooms to help maintain a clean and safe environment.
Conduct team cleans and identify equipment or amenities needing service.
Help guests feel comfortable in the club, offer tours, discuss amenities, and answer membership questions.
Inspire guests to pursue their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
Address barriers and misconceptions about free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital.
Help new members get set up for success by meeting with a Personal Trainer.
Maintain knowledge of current retail products and follow retail merchandising and planogram standards.
Encourage members to refer guests to try the club.
Offer in-club promotions, including Personal Training and Add-On Memberships.