Sales and Service Overnight

24 Hour Fitness • Las Vegas, NV

8h

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team who serves members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO helps uphold 24 Hour Fitness Service Commitments by maintaining a clean, friendly, and well-maintained gym. The role regularly interacts with guests inquiring about memberships and uses consultative, engaging conversations to help them take appropriate next steps toward their fitness goals. The SSO also builds relationships with existing members, greets them during check-in, resolves concerns, and contributes to a member-centric environment.

The SSO supports member satisfaction and safety, conducts team cleans, identifies equipment and amenities needing service, helps guests become comfortable in the club, offers tours, answers membership questions, and supports new-member onboarding. The role also maintains knowledge of retail products, follows merchandising standards, encourages guest referrals, and offers in-club promotions. The position reports directly to the Sales & Service Manager. Team members are eligible to participate in Fitness Sales and Membership Sales Commission Plans.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
• Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
• 6–12 months of experience in a customer service function.
• Knowledge of 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications; basic computer skills.
• Strong customer service and oral and written communication skills.
• Organization skills and attention to detail.

Nice To Haves

• Prior overnight shift experience.
• Experience operating multiple phone lines.

Responsibilities

• Greet and check in members, provide prompt attention, and maintain relationships by serving as a resource for questions and concerns.
• Resolve member concerns and escalate them through appropriate management channels when needed.
• Be present on the club floor and in locker rooms to help maintain a clean and safe environment.
• Conduct team cleans and identify equipment or amenities needing service.
• Help guests feel comfortable in the club; offer tours, discuss amenities, and answer membership questions.
• Inspire guests to pursue personal fitness goals and present 24 Hour Fitness in a way that connects with them.
• Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital, and help address barriers or misconceptions.
• Meet with new members and a Personal Trainer to help set them up for success.
• Maintain knowledge of current retail products and ensure proper retail merchandising and planogram standards.
• Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.
• Attend meetings and trainings when required, including travel if needed.

Benefits

• Eligible to participate in 24 Hour Fitness Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED