Sales and Service Overnight

24 Hour Fitness•Chino Hills, CA

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team, serving members and guests to create a welcoming, informative, and enjoyable experience during a dedicated overnight shift. The role upholds 24 Hour Fitness Service Commitments by helping maintain a clean, friendly, and well-maintained gym. The SSO engages with prospective members about memberships and fitness goals, supports existing members during check-in, resolves concerns, and contributes to a member-centric environment. The SSO also supports guest visits and new-member onboarding, sells retail products, maintains merchandising standards, and promotes club offerings. Team members in this role may participate in the Fitness Sales and Membership Sales Commission Plans, which reward service and sales contributions.

Requirements

High school diploma or GED.
CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
6–12 months of experience in a customer service function.
Basic computer skills and ability to use 24 Hour Fitness systems and other common applications.
Knowledge of 24 Hour Fitness membership sales and administrative processes.
Strong customer service skills.
Strong oral and written communication skills.
Organization skills and attention to detail.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Greet and check in members and provide prompt attention to their needs.
Build name relationships with members and serve as a resource for questions and concerns.
Resolve member concerns and escalate them through appropriate management channels when needed.
Be present on the club floor and in locker rooms to help maintain a clean and safe environment.
Conduct team cleans and identify equipment or amenities that need service.
Help guests feel comfortable in the club, provide tours, discuss amenities, and answer membership questions.
Inspire guests to pursue personal fitness goals and present 24 Hour Fitness in a way that connects with them.
Address barriers and misconceptions about free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital.
Meet with new members and a Personal Trainer to help set them up for success.
Maintain knowledge of current retail products and meet retail merchandising and planogram standards.
Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.
Attend meetings and trainings when travel is required.