Sales and Service Overnight

24 Hour Fitness • Hayward, CA

5d

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team who serves members and guests, helping create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO helps uphold 24 Hour Fitness service commitments by maintaining a clean, friendly, and well-maintained gym. The role includes answering prospective members’ questions and using consultative conversations to help guests take next steps toward their fitness goals, as well as welcoming existing members, resolving concerns, and contributing to a member-centric environment.

The SSO supports member satisfaction and safety through check-ins, relationship-building, concern resolution, club-floor and locker-room presence, team cleans, and identifying equipment or amenities that need service. The position also supports guest visits and new-member onboarding by offering tours, explaining amenities and membership options, discussing fitness services, and arranging an introductory meeting with a Personal Trainer. Additional duties include retail merchandising, promoting guest referrals and in-club offerings, and selling retail products.

This position reports directly to the Sales & Service Manager. Team members are eligible to participate in the Fitness Sales and Membership Sales Commission Plans.

Requirements

• Knowledge of 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications.
• Strong customer service skills.
• Strong oral and written communication skills.
• Organizational skills and attention to detail.
• High school diploma or GED.
• CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
• Complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
• 6–12 months of experience in a customer service function.
• Basic computer skills.

Nice To Haves

• Prior overnight shift experience.
• Experience operating multiple phone lines.

Responsibilities

• Provide friendly member greetings and check-ins, and respond promptly to member needs.
• Build name relationships with members and serve as a resource for their questions and concerns.
• Resolve member concerns and escalate them through appropriate management channels when needed.
• Maintain a presence on the club floor and in locker rooms to help keep the environment clean and safe.
• Conduct team cleans and identify equipment or amenities that need service.
• Help guests become comfortable in the club by offering tours, discussing amenities, and answering membership questions.
• Inspire guests to pursue their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
• Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital, and address barriers or misconceptions.
• Help new members get set up for success by arranging a meeting with a Personal Trainer.
• Maintain knowledge of current retail products and follow retail merchandising and planogram standards.
• Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.
• Sell retail products and help generate additional club revenue.

Benefits

• Eligibility to participate in the Fitness Sales and Membership Sales Commission Plans, which reward service and sales contributions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED