Sales and Service Overnight

24 Hour Fitness USA•Mission Hills, CA

About The Position

The Sales & Service Overnight (SSO) is part of the Club Operations team and serves members and guests by creating a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO helps uphold 24 Hour Fitness Service Commitments by maintaining a clean, friendly, and well-maintained gym. The role regularly engages with prospective members about memberships and fitness goals, and supports existing members at check-in, addresses concerns, and contributes to a member-centric environment. The position also supports guest visits and membership enrollment, assists new members with onboarding, maintains retail merchandising standards, and promotes in-club services and offers. The SSO reports directly to the Sales & Service Manager. Team members in this role are eligible to participate in 24 Hour Fitness Fitness Sales and Membership Sales Commission Plans.

Requirements

Knowledge of 24 Hour Fitness membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications.
Strong customer service skills.
Strong oral and written communication skills.
Organization skills and attention to detail.
High school diploma or General Educational Development (G.E.D.).
CPR and AED certification from an approved organization; certification will be provided through 24 Hour Fitness.
Must complete SSO training, including Club Orientation and Club Safety, before working alone at the front desk.
6–12 months of experience in a customer service function.
Basic computer skills.

Nice To Haves

Prior overnight shift experience.
Experience operating multiple phone lines.

Responsibilities

Provide members with friendly greetings and check-in, prompt attention, and ongoing assistance with questions or concerns.
Build name relationships with members and resolve concerns, escalating them through appropriate management channels when necessary.
Be present on the club floor and in locker rooms to help maintain a clean and safe environment.
Conduct team cleans and identify equipment or amenities that need service.
Help guests feel comfortable in the club, provide tours, explain amenities, and answer membership questions.
Encourage guests to pursue their fitness goals and present 24 Hour Fitness in a way that connects with them.
Explain free and fee-based fitness services, including Personal Training, Group Exercise, and 24GO Digital, and help address barriers or misconceptions.
Meet with new members to help set them up for success with a Personal Trainer.
Maintain knowledge of current retail products and meet retail merchandising and planogram standards.
Encourage members to refer guests and offer in-club promotions, including Personal Training and Add-On Memberships.