Sales and Service Manager Floater

24 Hour Fitness • San Diego, CA

1d • Onsite

About The Position

The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role hires and develops team members who build relationships, communicate the value of 24 Hour Fitness offerings, and focus on member acquisition and retention. The SSMF reviews processes and team effectiveness, drives guest and member engagement, and meets sales revenue goals.

Unlike a club-based Sales and Service Manager, the SSMF supports multiple clubs in an assigned district or market, rotating between locations as business needs require. This developmental position prepares leaders for a permanent, club-based Sales and Service Manager role. SSMFs are expected to transition into an SSM position as opportunities become available, based on business need, performance, and readiness. The SSMF reports to the District Manager and partners with the General Manager and Sales and Service Manager at each supported club.

Requirements

• High school diploma or GED.
• Current CPR and AED certification from an approved organization.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional responses to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to execute and prioritize multiple tasks.
• Valid driver’s license and reliable transportation to travel between assigned clubs.

Nice To Haves

• Bachelor’s degree.
• Prior management experience in service sales leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and continually develop Sales and Service team members at each supported club.
• Lead team members in offering products and services tailored to members’ individual needs, model relationship building, and serve as a subject matter expert.
• Assess team member skills and provide ongoing feedback, coaching, and training in a member-centric service environment.
• Share relevant industry updates and manage team performance, engagement, and personnel matters.
• Manage the Sales and Service team schedule within budgeted hours to provide adequate coverage.
• Meet department targets for new member sales, fitness revenue, retail, and member retention.
• Support clubs in the assigned district or market as directed by the District Manager, rotating locations based on business needs, including leadership transitions and new manager onboarding.
• Drive new sales efforts, including membership sales, EFT, Point of Sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales figures and club statistics with the General Manager; identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; generate new business through lead management.
• Stay informed about marketing campaigns and communicate them effectively to members and prospective members.
• Ensure new members are onboarded with a plan to support their health and wellness goals.
• Achieve or exceed personal and team sales goals.
• Partner with the General Manager to deliver a best-in-class member-centric experience tailored to guest and member needs.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Fitness Manager and/or Personal Training team to execute fitness initiatives that improve member experience and meet financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel regularly between clubs within the assigned district or market and travel 10% of the time for training and meetings.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED