Sales and Service Manager Floater

24 Hour Fitness•West Covina, CA

About The Position

The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role hires and develops talented team members, builds relationships, promotes member acquisition and retention, reviews team and process effectiveness, and drives member engagement and sales revenue goals. The SSMF performs the responsibilities of a Sales and Service Manager but is not assigned to a single club. Instead, the SSMF supports multiple clubs in an assigned district or market, rotating between locations based on business needs. This developmental position is intended to prepare leaders for a permanent, club-based Sales and Service Manager role. SSMFs are expected to transition into an SSM position as opportunities become available, based on business need, performance, and readiness. The SSMF reports to the District Manager. While supporting a club, the SSMF partners with its General Manager and Sales and Service Manager. Sales and Service Experts and Associates continue to report to the club's Sales and Service Manager; if no manager is assigned, they report directly to the SSMF.

Requirements

High school diploma or GED.
Current CPR and AED certification from an approved organization.
Valid driver's license and reliable transportation to travel between assigned clubs.
Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
Strong member-centric focus and comfort engaging with members in person.
Professional responses to requests and inquiries from guests, members, and team members.
Strong organizational skills and ability to execute and prioritize multiple tasks.

Nice To Haves

Bachelor's degree.
Prior management experience in the service sales industry leading 4–10 employees.
1–2 years of experience in service sales.
Fitness industry experience.

Responsibilities

Hire, train, and foster the continuous development of Sales and Service team members in each supported club.
Lead the team in providing product and service offerings tailored to members' individual needs; model relationship-building and act as a subject matter expert.
Assess, provide feedback to, and coach team members; oversee ongoing training and share relevant industry updates.
Manage team performance, engagement, personnel matters, and schedules within budgeted hours to ensure adequate coverage.
Attain department targets, including new member sales, fitness revenue, retail, and member retention.
Support clubs in the assigned district or market as directed by the District Manager, rotating between locations based on business needs, including leadership transitions and new SSM onboarding.
Drive new sales efforts, including membership, EFT, Point of Sale fitness packages, retail, and club-specific offerings.
Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify revenue gaps and adjust execution strategies.
Set monthly, weekly, and daily sales goals for Sales and Service team members.
Develop, execute, and coordinate local club marketing activities; manage leads to generate new business.
Stay informed about marketing campaigns and communicate them effectively to members and prospective members.
Ensure new members are onboarded with a plan to help them achieve their health and wellness goals.
Consistently achieve or exceed personal and team sales goals.
Partner with the General Manager to deliver a best-in-class, member-centric experience tailored to guest and member needs.
Lead by example in maintaining a clean, friendly, and well-maintained club.
Partner with the Fitness Manager and/or Personal Training team on company fitness initiatives that improve member experience and support financial targets.
Engage members with personal training, group exercise classes, and 24GO digital content.
Resolve member inquiries, concerns, and complaints professionally within company and club parameters.