Sales and Service Manager Floater

24 Hour Fitness USA • Torrance, CA

1d • Onsite

About The Position

The Sales and Service Manager Floater (SSMF) supports multiple 24 Hour Fitness clubs within an assigned district or market, rotating among locations according to business needs. The SSMF ensures clubs provide an outstanding, well-rounded sales and service experience by presenting membership, fitness, and retail products and services in a compelling, member-focused way. The role hires and develops team members, builds strong sales and service behaviors, supports member acquisition and retention, reviews team and process effectiveness, and drives guest and member engagement and sales revenue goals.

The SSMF performs the responsibilities of a Sales and Service Manager without being assigned to a single club. This developmental role is intended to prepare leaders for permanent, club-based Sales and Service Manager positions. SSMFs are expected to transition into an SSM role as opportunities become available, subject to business need, performance, and readiness. The position reports to the District Manager and partners with the General Manager and Sales and Service Manager at each supported club. When a club has no assigned Sales and Service Manager, its Sales and Service Experts and Associates report directly to the SSMF.

The role requires regular local travel among assigned clubs and travel for training and meetings 10% of the time. The work takes place in an active fitness and wellness environment and involves prolonged standing and walking, frequent member and team engagement, use of electronic devices, and regular bending, stooping, climbing, reaching, and lifting.

Requirements

• High school diploma or GED.
• Current CPR and AED certification from an approved organization.
• Positive and productive leadership skills, including the ability to motivate, coach, and communicate with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional responses to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to prioritize and execute multiple tasks.
• Valid driver’s license and reliable transportation to travel between assigned clubs.
• Regular local travel between clubs within the assigned district or market based on business need.
• Availability to travel 10% of the time for training and meetings.

Nice To Haves

• Bachelor’s degree.
• Prior management experience in service sales, leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and continuously develop Sales and Service team members at each supported club.
• Lead team members in offering products and services tailored to members’ individual needs, and model relationship-building and effective product and service presentations.
• Assess team-member skills, provide feedback and coaching, and oversee ongoing training in exceptional, member-centric service.
• Share relevant industry updates and manage team performance, engagement, and personnel matters.
• Manage Sales and Service team schedules within budgeted hours to provide adequate coverage.
• Drive attainment of department targets, including new-member sales, fitness revenue, retail, and member retention.
• Support clubs in the assigned district or market as directed by the District Manager, rotating between locations based on business need, including during leadership transitions and new SSM onboarding.
• Drive club sales efforts, including new memberships, EFT, POS fitness packages, retail, and club-specific sales offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager; identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; manage leads to generate new business.
• Maintain awareness of marketing campaigns and communicate them to members and prospective members.
• Ensure new members are properly onboarded with plans supporting their health and wellness goals.
• Achieve or exceed personal and team sales goals.
• Partner with the General Manager to deliver a best-in-class, member-centric experience tailored to guest and member needs.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Fitness Manager and/or Personal Training team on company fitness initiatives that support member experience and club financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within corporate and club parameters.
• Travel locally between assigned clubs and attend training and meetings as required.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED