Sales and Service Manager Floater

24 Hour Fitness USA • San Diego, CA

2d

About The Position

The Sales and Service Manager Floater (SSMF) supports multiple clubs within an assigned district or market, rotating between locations based on business needs rather than being assigned to one club. The role ensures clubs provide guests and members with a strong sales and service experience through membership, fitness, and retail offerings. The SSMF hires and develops team members, supports member acquisition and retention, reviews processes and team effectiveness, and drives engagement and sales revenue goals. This developmental position is intended to prepare leaders for a permanent, club-based Sales and Service Manager role. Transition to an SSM position is expected as opportunities become available, based on business need, performance, and readiness.

The SSMF reports to the District Manager and partners with the General Manager and Sales and Service Manager at each supported club. When a club has no assigned Sales and Service Manager, its Sales and Service Experts and Associates report directly to the SSMF.

The role involves regular local travel between assigned clubs and travel 10% of the time for training and meetings. Work takes place in an active fitness and wellness environment and includes prolonged standing and walking, member engagement, team leadership, and inspection of the member experience.

Requirements

• High school diploma or GED.
• Current CPR and AED certifications from an approved organization.
• Valid driver’s license and reliable transportation to travel between assigned clubs.
• Ability to motivate, coach, and communicate with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional responsiveness to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to prioritize and execute multiple tasks.
• Ability to learn new tasks, maintain focus, make timely decisions, and communicate effectively.
• Ability to use telephones, computers, printers, and other electronic devices requiring fine manipulation.
• Ability to stand and walk for prolonged periods and spend time throughout the club.
• Ability to bend, stoop, climb, reach, and lift or move up to 25 pounds regularly, and occasionally up to 50 pounds with or without assistance.
• Ability to work around cleaning agents, fitness equipment, moving mechanical parts, and noise levels consistent with an active fitness and wellness environment.
• Regular local travel between clubs within the assigned district or market, based on business need; availability to travel 10% of the time for training and meetings.

Nice To Haves

• Bachelor’s degree.
• Prior management experience in service sales leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and develop Sales and Service team members at each supported club.
• Lead team members in offering products and services tailored to members’ individual needs, and model relationship building and effective product and service recommendations.
• Assess team-member skills and provide ongoing feedback, coaching, and training.
• Manage team performance, engagement, personnel matters, and schedules within budgeted hours to provide adequate coverage.
• Drive attainment of department targets, including new-member sales, fitness revenue, retail, and member retention.
• Support clubs within the assigned district or market as directed by the District Manager, including during leadership transitions and new Sales and Service Manager onboarding.
• Drive sales of memberships, EFT, point-of-sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales figures and club statistics with the General Manager; identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; generate business through lead management.
• Maintain awareness of marketing campaigns and communicate them to members and prospective members.
• Ensure new members are onboarded with a plan to support their health and wellness goals.
• Consistently pursue and achieve personal and team sales goals.
• Partner with the General Manager to provide a member-centric experience tailored to guest and member needs.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with club Fitness Managers and/or Personal Training teams on fitness initiatives that improve member experience and support financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally and within company and club parameters.
• Travel regularly between assigned clubs and travel 10% of the time for training and meetings.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED