Sales and Service Manager Floater

24 Hour Fitness • Torrance, CA

1d

About The Position

The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The SSMF hires and develops team members who build relationships and communicate the value of 24 Hour Fitness offerings, drive member acquisition and retention, and review processes and team effectiveness. The role drives guest and member engagement and achievement of sales revenue goals.

Unlike a club-based Sales and Service Manager, the SSMF supports multiple clubs within an assigned district or market, rotating between locations according to business needs. This is a developmental position intended to prepare leaders for a permanent, club-based Sales and Service Manager role. SSMFs are expected to transition into that role as opportunities become available, based on business need, performance, and readiness.

Requirements

• High school diploma or GED.
• Current CPR and AED certification from an approved organization.
• Valid driver’s license and reliable transportation to travel between assigned clubs.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional response to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to execute and prioritize multiple tasks.

Nice To Haves

• Bachelor’s degree.
• Prior management experience in the service sales industry leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and continuously develop Sales and Service team members at each supported club.
• Lead team members in offering products and services tailored to members’ individual needs; model relationship building and serve as a subject matter expert.
• Assess team members, provide feedback and coaching, and oversee ongoing training for exceptional, member-centric service.
• Manage team performance, engagement, personnel matters, and schedules within budgeted hours to provide adequate coverage.
• Attain department targets, including new member sales, fitness revenue, retail sales, and member retention.
• Support clubs within the assigned district or market as directed by the District Manager, rotating locations based on business needs, including leadership transitions and new manager onboarding.
• Drive club sales, including new memberships, EFT, Point of Sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales figures and club statistics with the General Manager to identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; generate business through lead management.
• Maintain knowledge of marketing campaigns and communicate them to members and prospective members.
• Ensure new members are properly onboarded with a plan to support their health and wellness goals.
• Meet or exceed personal and team sales goals.
• Partner with the General Manager to provide a best-in-class, member-centric experience tailored to guest and member needs.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Fitness Manager and/or Personal Training team to execute fitness initiatives that improve member experience and meet club financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel regularly between clubs in the assigned district or market and travel to training and meetings as required.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED