Sales and Service Expert

24 Hour Fitness • Santa Fe Springs, CA

5h • Onsite

About The Position

The Sales and Service Expert (SSE) delivers an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition and retention. The SSE supports successful guest and member engagement and attainment of sales revenue goals.

The role engages prospective members, tours them through the club, explains relevant facilities and services, enrolls and onboards new members, and supports retention. It also generates and manages leads, sets appointments, follows up through a lead management system, and tracks selling activities. The SSE works with the Sales and Service Manager to provide a member-centric experience, connect members with fitness offerings and appropriate resources, and help maintain a clean, friendly, well-maintained club.

The position reports to the Sales and Service Manager and interacts with club members, prospective members, and outside or third-party vendors. It has no direct reports. A varied schedule may be needed to support the business, including frequent extended workdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from a database or email system.
• Ability to work in a loud environment and around moving mechanical parts.
• Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays as required.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of Membership System software preferred.
• Prior experience in the fitness or retail industry preferred.
• 1–2 years of experience in service sales preferred.

Responsibilities

• Execute the CARE sales model and explain how company products and services meet each guest’s fitness needs.
• Tour prospective members through the club and describe relevant facilities, equipment, services, and amenities; ensure guests register through the digital kiosk.
• Present membership and fitness offers using company-provided tools and enroll guests according to company sales techniques, protocols, and Membership Agreement Procedures.
• Onboard new members and assist with retention activities to support club profitability.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites using company tools and programs.
• Generate internal leads through member promotions, referrals, guest passes, and contacting leads by phone.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using a Lead Management System, and use a daily planner to track and plan lead management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that builds relationships and retention.
• Greet and check in members and attend promptly to their needs.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and connect members with appropriate company resources.
• Help maintain a clean, friendly, well-maintained club and help new members become comfortable in the club.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED