Sales and Service Coordinator

iGo • Tyrone, PA

2d • Onsite

About The Position

This is a customer service job that pays like a sales job. You will be on the phone. All day. Talking with people who just bought a home and are in the middle of one of the most stressful, emotional stretches of their lives. Your job is to guide them: get their utilities switched, their internet scheduled, their movers booked, their security set up, and every question in between answered by someone who actually knows the answer. This job requires real knowledge. You will study and learn dozens of providers, products, promotions, and the hundred situations that come up around a move: closing dates that slip, service areas that don't line up, transfers versus new accounts, what to do when a provider drops the ball. We train you thoroughly, and you're expected to keep learning until you're the most knowledgeable person a homebuyer talks to all month. Customers can tell within thirty seconds whether they're talking to someone who knows their stuff. Trust follows knowledge. Orders follow trust. If you don't enjoy working with and serving people, this job is not for you. Not “you can tolerate people.” You have to genuinely care whether the family on the other end of the phone is taken care of, on your fortieth call the same as your first. If getting a sale is more important to you than doing what's right for the customer, this job is not for you. Not because we make you choose between the two, but because there is no version of this job where pushing pays. Your calls are recorded, reviewed, and scored. Pushed orders cancel, and cancellations come back on your numbers and your pay. What's right for the customer and what earns you the most are the same thing here. We built the pay structure that way on purpose. That does not make this passive work. Moves run on hard deadlines: electric has to be on before the keys, internet installs book out weeks, movers fill up. Part of serving a customer is making those timelines real to them, asking for the decision, and confirming the order, because an unmade decision becomes a move-in weekend without power. You will drive conversations to a close. The difference is who the urgency serves: pressing because their deadline demands it is the job; pressing just to get the order is what cancels behind you. This job runs on self-accountability. You'll get paid, thorough training and real coaching. After that, the queue is yours: manage it, chase your own follow-ups, own your mistakes, and hold your work to a standard nobody has to enforce. The people who do best here expect more from themselves than any manager could ask of them. If you need someone else to keep you moving, this job is not for you. This job is not complicated: no part of it requires a degree or a technical background. But there is a lot to know, and you have to actually learn it: dozens of providers, products, promotions, and the situations that come up around a move. And it is taxing. You can learn the work in weeks; what separates people is bringing full attention and genuine care to the thirtieth call of a shift the way you did to the first. The hours are evenings and Saturdays, the volume is steady, and your results are visible to you and everyone else. What we promise in return: the commitment is worth it. The pay is real, the ceiling is real, and the skills compound. iGo is growing fast, and we never stop raising our own bar on the things that matter most: how completely we serve every buyer, how reliably every promise made on a phone call gets kept, and what we expect of ourselves when nobody's checking. There is no arrival point. Raising that bar is the actual job, and it's why this role exists. The standard we're building toward is simple to say and hard to live: deliver what we promise, to customers and to each other. When you tell a homebuyer their electric will be on by Friday, that promise has your name on it, and keeping it is the whole job. We're hiring people who take promises that seriously, because a company only becomes that standard one kept promise at a time. Growth works the same way here, for the company and for you. Not corporate-ladder talk: actual evolution in your craft. Your calls get better, your knowledge gets deeper, your numbers climb, and your pay climbs with them. We promote from within. If you want to walk into something already finished, this isn't that. If you want your fingerprints on a company as it turns the corner, and to be paid well while you help turn it, this is the job.

Requirements

• High school diploma or equivalent
• Strong communication and people skills
• Basic computer proficiency
• Ability to stay organized while handling multiple customers
• Willingness to study and master products, providers, and the moving process

Nice To Haves

• Customer service experience of any kind: banking, healthcare, hospitality, education, retail, food service, call center
• Experience with CRM or scheduling software
• Any role where other people trusted you to handle things that mattered

Responsibilities

• Call new homebuyers shortly after their home inspection. They're expecting to hear from us; this is not cold calling
• Understand each customer's move: timeline, new address, what they need set up
• Educate them on their options, including ones they didn't know they had, and give honest recommendations
• Coordinate utilities, internet, movers, and home security on their behalf
• Process orders accurately and follow every one through to confirmed completion
• Manage follow-ups by phone, text, and email so nothing falls through the cracks
• Fix it when a provider or an order goes sideways
• Keep clean records so the next teammate can pick up exactly where you left off
• Show up to coaching ready to get better

Benefits

• Hourly base pay plus monthly commission and bonus programs
• Paid, thorough training from day one
• Two full weeks of paid time off (80 hours) starting in your first year, plus paid holidays.
• Dental, vision, and life insurance
• Medical insurance with competitive employer contribution
• 401(k) with employer match.
• Stock options program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED