Dual Hotel Sales & Service Coordinator

McKibbon Hospitality • Sarasota, FL

19d

About The Position

The Sales and Service Coordinator supports revenue generation and sales operations for the Courtyard and Residence Inn Marriott Sarasota. As a key member of the sales team, the coordinator is accountable for assigned market segments and helps the hotels achieve business goals while embodying McKibbon Hospitality’s Guiding Principles. The role reports to the Director of Sales/Market Director of Sales and works with hotel operations, management, owners, clients, and the local community.

This hourly position offers bonus potential of up to 25% of quarterly compensation. Responsibilities include prospecting and developing business, maintaining accurate sales records and group blocks, participating in sales and revenue meetings, supporting guest and group experiences, and keeping current with company and brand sales initiatives.

Requirements

• A proven track record of meeting sales goals.
• Ability to actively support operational teams.
• Ability to implement and maintain sales documentation.
• Ability to make revenue management decisions to effectively grow market share.
• Ability to develop proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.
• Computer skills with Word, Excel, PowerPoint, and Outlook.
• Maintain a high level of professionalism, trust, and responsibility.
• Exceptional attention to detail, ensuring accuracy and timeliness in communications and documentation.
• Ability to excel in high-pressure, fast-paced environments.
• Strong listening skills and ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Attentive, friendly, helpful, and courteous manner with clients, guests, and associates.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• At least one year of hotel sales experience preferred.
• Experience with major hotel brands such as Marriott, Hilton, Hyatt, or Starwood preferred.
• Experience with Delphi Standard or Delphi FDC highly desired.

Responsibilities

• Generate sales and revenue for segments assigned by the Director of Sales/Market Director of Sales.
• Maintain compliance and stay current on new sales initiatives for the brands and company.
• Maintain positive relationships with the management company, property owners, and clients.
• Support guest experience and satisfaction across hotel operations.
• Represent the properties through active involvement in the local community.
• Check and respond to emails and voicemails daily in a timely manner.
• Participate in daily sales stand-up meetings as directed.
• Prepare for and participate in weekly sales meetings and strategic discussions.
• Prepare for and participate in weekly revenue generation calls as directed.
• Review the daily Delphi calendar, including account, group, and function traces.
• Review the Delphi task manager for past-due traces.
• Enter sales activities daily and accurately in Delphi, including traces, QIC, and lost business.
• Review McKibbon Hospitality daily reports and prepare proactive sales approaches based on findings, including in-house guest ledger, arrival list, and booking report.
• Research and prospect leads assigned by the Director of Sales/Market Director of Sales.
• Prospect to set appointments, joint appointments, and tours to uncover business opportunities and secure bookings.
• Conduct proactive sales efforts for assigned new and existing accounts.
• Greet assigned in-house meetings and groups.
• Set up and maintain group blocks on group/function schedules.
• Provide knowledgeable input to the operations team to assist with creating the Budget Workbook.
• Attend sales training as recommended by the general manager and Director of Sales/Market Director of Sales.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Benefits

• Comprehensive medical, dental, and vision benefits for full-time associates.
• Life insurance.
• Pet insurance.
• Short- and long-term disability.
• Paid time off and holidays.
• Tuition assistance.
• Competitive compensation with incentives, which vary by position.
• 401(k) savings plan with 50% matching up to 10% of compensation.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed