Sales and Service Banker, Pelham, NH

Santander • Pelham, NH

1d • $34,500 - $53,000

About The Position

The Sales and Service Banker serves as a trusted advisor to customers, building long-lasting relationships by understanding their financial needs and goals. The role provides tailored banking, lending, and investment solutions while delivering exceptional service, minimizing risk, and defending against fraud. The banker proactively assists customers with financial needs, processes teller transactions, identifies cross-sell opportunities, resolves issues, and educates customers on digital banking tools. The role also collaborates with team members to meet branch sales targets and contribute to the bank’s overall success.

The position’s responsibilities may vary with branch needs and may include supporting nearby branch locations based on business necessity. Applicants must be legally authorized to work full-time in the United States without employer sponsorship. The stated base pay range is $34,500 to $53,000 annually; actual compensation may vary based on skills, experience, training, licensure, certifications, and location.

Requirements

• High school diploma or GED required.
• At least 12 months of experience selling products and/or services; or at least 6 months of retail banking sales, financial services sales, or consultative relationship sales experience in a related industry with demonstrated success establishing customers, deepening relationships, and delivering results; or at least 6 months of successful Santander experience related to the role, endorsed by a District Executive, District Operations Manager, and Region President.
• At least 6 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
• At least 6 months of cash-handling experience.
• Relationship-building skills focused on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
• Experience cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent verbal and written communication, consultative, and influencing skills.
• Ability to maintain a credible, trustworthy, and professional image.
• Proficiency using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalate risk concerns through appropriate channels.
• Accuracy and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Legally authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Experience with Microsoft Office products.

Responsibilities

• Meet customers’ transactional, servicing, and product needs.
• Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Develop and maintain customer relationships to understand financial needs and provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive performance.
• Deliver personalized, seamless, attentive customer service and foster loyalty by addressing concerns and resolving them promptly.
• Engage customers with digital platforms and educate them about self-service options.
• Communicate with customers in person, by phone, and through digital channels.
• Perform teller transactions, including deposits, withdrawals, and transfers, accurately and efficiently.
• Handle cash and maintain accurate cash drawer balances.
• Assist with custodianship, audits, and other operational tasks.
• Comply with regulatory requirements and internal policies related to risk management and fraud defense.
• Support nearby branch locations when required by business necessity.

Benefits

• The employer describes a competitive rewards package and benefits designed to support employees, their families, and their well-being; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED