Sales and Service Banker, Kingston, MA

Santander•Kingston, MA

1d•$34,500 - $53,000•Onsite

About The Position

The Sales and Service Banker serves as a trusted advisor to customers, building lasting relationships by understanding their financial needs and goals. The role provides tailored banking, lending, and investment solutions while delivering excellent customer service, managing risk, and helping defend against fraud. Bankers engage with customers to address financial needs, process teller transactions, identify cross-selling opportunities, resolve issues, and educate customers about digital banking tools. They work with team members and partners to meet branch sales goals and contribute to the bank’s overall performance. The position may support nearby branches as business needs require. The time devoted to each core responsibility may vary based on branch needs. Applicants must be authorized to work in the United States on a full-time basis without employer sponsorship. The listed annual base pay range is $34,500 to $53,000; actual compensation may vary based on skills, experience, training, licensure, certifications, and location.

Requirements

High school diploma or GED.
At least 12 months of experience selling products and/or services, or at least 6 months of retail banking sales, financial services sales, or consultative relationship sales experience in a related industry with demonstrated success establishing customers, deepening relationships, and delivering results, or at least 6 months of successful Santander experience related to the role’s essential functions, with endorsement from a District Executive, District Operations Manager, and Region President.
At least 6 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
At least 6 months of cash-handling experience.
Relationship-building skills focused on customer experience and loyalty.
Strong customer service skills and a desire to help others.
Ability to learn and apply sales techniques to recommend products and services suited to customer needs.
Experience cross-selling products and services.
Ability to collaborate in a team-oriented environment.
Excellent verbal and written communication, consultative, and influence skills.
Ability to maintain a credible, trustworthy, and professional image.
Proficiency with digital tools and technology for customer engagement.
Ability to follow directions, policies, and procedures.
Ability to identify and escalate risk concerns through appropriate channels.
Accuracy and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Legal authorization to work in the United States full-time without employer sponsorship.

Nice To Haves

Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
Established work history or equivalent demonstrated through work experience, training, military service, or education.
Experience with Microsoft Office products.

Responsibilities

Meet customers’ financial needs through transactional, servicing, and product support.
Grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
Build and maintain customer relationships, understand financial needs, and provide tailored solutions.
Collaborate with team members and partners to achieve branch goals and improve performance.
Deliver personalized, seamless, and attentive customer service.
Address customer concerns and provide timely resolutions to foster loyalty.
Promote digital banking platforms and educate customers about self-service options.
Communicate with customers in person, by phone, and through digital channels.
Process teller transactions, including deposits, withdrawals, and transfers, accurately and efficiently.
Handle cash and maintain accurate cash drawer balances.
Assist with custodianship, audits, and other operational tasks.
Follow regulatory requirements and internal policies relating to risk management and fraud prevention.
Support nearby branch locations when business needs require.