Customer Service Representative Kingston
Raymour & Flanigan Furniture and Mattresses•City of Kingston, NY
About The Position
As a Customer Service Representative, you play an important role in the lifecycle of each customer’s purchase. You help bridge the gap between the customer’s expectations and the completed purchase by assisting with delivery scheduling, managing payments, and responding to customer questions and concerns. You work independently and as part of a small team to strengthen the customer shopping experience.
Requirements
- Effective communication, interpersonal, and organizational skills in person and over the phone.
- Excellent listening skills and the ability to multitask in a fast-paced service environment.
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
- Authorization to work in the United States without requiring visa sponsorship now or in the future.
Responsibilities
- Provide genuine, friendly, personable, and professional customer service.
- Assist customers with scheduling deliveries and managing payments.
- Acknowledge and address customer questions and concerns.
- Proactively resolve escalated customer issues.
- Support sales and operations team members by advocating for customer concerns and requests.
- Work independently and with a small team to enhance the customer shopping experience.
Benefits
- Health benefits
- 401(k) with company match
- Profit sharing
- Cross-training
- Annual breakfast prepared by the owners
- Competitive and comprehensive compensation packages
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
